Child Safe is a known source of many problems. cheating, porn, social media etc. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. In response to Graham_A. The WiFi Booster will start copying your Hub’s details. Changing network settings to use any Public DNS should re-gain full access for the device. Please keep an eye out for a purple envelope at the top right corner of your Forum page. The website will not allow access to the ‘manage settings’ page and you just go round in a circular loop to the paid security service option. Any attempt bounces me back to my account page. Switch on Child Safe. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media does not block VPN unless "Child Safe" is Enabled in the Web Safe settings of your Virgin Media online account. Instructions here for WIndows PCs. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Take a look at the pull-out tab on the side of the Hub 3. Tech Chatter. If it’s not a technical issue you need help with then we’re here to support you on. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Not able to access websafe_setting page (able to go to update_profile page). Malware can also record or steal information like bank details or account logins. Vonage 2nd line. . Toggle the button next to Child Safe option to turn it Off. The Web Safe function was working properly for the full year that I was. Web Safe is not automatically turned on for customers who joined before this date. 140WebSafe Settings will not save - applying Childsafe settings or websites (eg TikTok). From blocking viruses to malicious or inappropriate content, find out how web safe protects hereQuickStart, set up and connections. Virgin Media and you have confirmed Child Safe is on. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. However many mesh. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. How to access advanced settings. Any website unsuitable for children is blocked by default. laptop. FYI be aware there is an ongoing issue with Web Safe that may result in loss of. It's blocking access to a lot of sites, and I'm paying for this. When I go to my account settings, the option is nowhere to be found, and any other page is just stuck on an infinite loop of loading. There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. You’ll be able to block groups of sites by category, configure blocking for specific. Child Safe switched OFF but blocking sites. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Called "Web Safe" the system currently blocks all access to sites featuring pornography, drug use, hate speech, violence, self-harm and suicide. You’ll pay nothing for 3 months (with no payment details. In order to avoid future infections on your home network it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say. 168. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. Not able to access websafe_setting page (able to go to update_profile page). Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. That is very good since the country is not a member of any signal intelligence alliances. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. To check this, go to iOS settings > Local network > ON’. Breaking down some broadband barriers 8. Click on Plan and device. Manage Your Account. . 222. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Recycle or return your kit. Your previous Web Safe settings will remain active. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. bb. opens perfectly in both Firefox and in Edge. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. 159. 4. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. Post back here to have issue flagged to the forum team. IPCONFIG reports DNS servers as 194. Faced. Parental controls block websites and applications that you think are unsuitable for your child. QuickStart, set up and connections. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. 1. I have the same problem as well, I have just checked my online security controls and it's all turned off. com. Virginmedia. You can go look up how to change the DNS in whatever operating system you are using yourself. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. 8. 4. No, you can keep using the same phone you’ve always used. Use Google translate but you won’t be able to search. Login in the the Virgin Media online account and try the to enable websafe. Child Safe - Disabled. Hi. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. At Virgin Media, we pride ourselves on our parental controls. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Follow these easy steps: 1. Virgin Media Web Safe allows you to restrict certain types of. When I go to the Web - 5155296. Virgin Media help and support. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. These are two settings – Virus Safe and Child Safe. However now it seems that randomly everything deactivated (thanks Virgin!) - when I turn it back on I can select Categories and save. Access your bills, diagnose faults and manage your package. When signed in to My Virgin Media go t o the old Web Safe page here: and - 5237868Stream from Virgin Media. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. A similar issue raised here, Re: Websafe not blocking apps on iPhone and iPad e. Select the SPAM setting you’d like to use: Reject All Spam messages. Try both Mac and Windows. Here you’ll find all the help you need for Virgin Media related problems and issues. Hi, I'm trying to change web safe settings via the my apps portal of the myvirgin media website account. To turn parental controls off on Android, you need to go to the Play Store. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. 9. virginmedia. It's never been easier to use your Virgin TV thanks to our help guides. com nslookup protonvpn. Virgin is still working on a more flexible system. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. 8. 123. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. For Android: Settings >> Connections >> More connection settings >> Private DNS. this tool is useless and does not workHey ebbrunswick, Welcome to the community and thanks for taking the time to post here on the forums. Options. Just sign in to My Virgin Media and change your settings. Virgin Media Web Safe Log in to your My Virgin Media account. Email address. Uninstall on PC Uninstall on Mac Uninstall on iOS Uninstall on Android Virgin Media's award-winning internet security provides protection against viruses and malware. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. 66. The Gamer Lounge. Options. Learn how you can change Web Safe settings to turn Child. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Thanks to the Virgin TV Go app – available to Virgin TV customers at no extra cost, you can access up to 110 live TV channels on the go from your devices, including your Android, iOS, Windows 10 and PC/Mac. Learn how you. I've tried turning it on, then off again. If you're a Virgin Fibre customer, when you register. Thanks - 5400491. Options. We recommend keeping Virus Safe on. Select Help & Settings. Learn more Hav. 1 address in a web browser then use the 'settings' password to gain access (no the wi-fi password) from the sticker underneath. please try again and on the app it just goes to a pagew that does not load. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. Have you attempted to change your DNS settings as advised to see if this can correct your issue? You can check if all your needed Web Safe Settings are amende. on 23-05-2023 15:19. Open a new account or log in to your virgin Media account using your email address and password. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Account - Mobile. . If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. Been trying to access my account so I can manage my Web Safe settings but when I try to access my account it tells me to complete my profile. Type of information. Click on My Apps then Web Safe. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that never loads, just showing the. I called VM and after waiting nearly an hour the person on the end of the phone reassured. Modem-only. Select Help. I tried the usual fixes for this when searching this forum/youtube but nothing helps. Along with the many other posts I have the issue where every time I click “manage websafe settings” it takes me back to the main page. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. Hello, I am having this problem too. 0 Kudos Reply. Some help would be greatly appreciated. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. I will send a private message - watch out for the purple envelope inviting you in. Toggle the button next to Child Safe option to turn it Off. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly setAt Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Every computer on the internet must have a unique. You can manage your Web Safe settings easily and conveniently. We think that this site contains things that could be harmful for you or your computer, so it’s been blocked in line with this accounts’s Web Safe settings. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. virginmedia. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. * Call costs may vary. If your websafe option is off, then the toggle will be greyed out. web safe. Having changed to a manual DNS Reboot your computer, that normally clears the old DNS cache and get it to start again with the Public DNS. I have noticed that when I view my account it is blank where. If you see two software update options available, choose the one you want to install. More about Web Safe. 1. You may want to start by seeing what your site report looks like using a tool like Blocked. Welcome to the community and thanks for taking the time to post here on the forums. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Switched On Families. The Web Safe settings are in the Virgin Media online account ( not the Hub's menus ) Account settings >>> Online Security where we have :-. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Simply download the What are parental controls?How to turn on parental controlsHow to change parental controls At Virgin Mobile we're dedicated to looking after our customers. Reply. run the Standard test and confirm the Hostname. The biggest problem I find is latency which fcks up my. Use our Which? provider rating, based on feedback from real customers, to compare and choose with confidence. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. Had hoped curl might show more information but alas no. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. com 194. If you can't figure it out, maybe you aren't ready for unfiltered internet access just yet. Virgin Media Staff. Try computers with Cisco’s OpenDNS using 208. It’s important you choose a passcode that’s different to the one you use to unlock your device. I am also experiencing the same issue. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Virgin Media takes online safety seriously. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. Help - new to Virgin media and setting web safe for appropriate child settings to avoid porn and nudity but in search on phone and iPad you can still see images! Not what we wanted. Virgin Media's team are as ever silent on. You’ll pay nothing for 3 months (with no payment details. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. 8. I can't do this. -- I'm a Very Insightful Person,. 5. Virus Safe - Enabled. Remember that parental control settings are only one part of online safety. Web safe provides ultimate protection when using the internet. With Web Safe off are you able to browse to a VPN site (by default these are blocked), for example Yes, then Web Safe is off as expected. 100 & 194. If you want to protect children, then click on the Child Safe filter. - 5157648. Hi 20220328, Thanks for your post and welcome to the forums. --. May just be a. Compare deals today. on 21-03-2023 15:29. 0 Kudos. 9. David says Websafe is on at his end but I still don't have the option to toggle it on or off via the app or website. Could I request for some intervention from any of the admin to. Try again to see if problem persists. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Try with Open. 220. See where this Helpful Answer was posted. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. on 20-08-2018 08:53. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. VPN Apps for all devices and unlimited simultaneous connections. Using the Virgin Media online account the Web Safe settings need to be set to : ++ VIrus Safe : Enabled. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. Click: Web Safe. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. Apps and extras. Account - Cable. How to whitelist a website. Virgin Media takes online safety seriously. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereI tried the usual fixes for this when searching this forum/youtube but nothing helps. It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. I have company laptops from a Technology Consultancy, a Media Organisation and a Bank, each has a different VPN and each works flawlessly for hours on end, often all three are connected at the same time. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. Networking and WiFi. Stream from Virgin Media. Account settings ; Welcome to My Virgin Media. Select the correct HDMI input for your box. This problem has been running for over 2 months now. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. on 27-07-2022 14:17. The "Web Safe" or "Child Safe" setting may be enabled and blocking access. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. 88K views 5 years ago. Look out! Virus Safe has blocked this site. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. * Call costs may vary. e. Forum; Apps. Where you put your Hub can sometimes affect its wireless performance. 9. --. Parental Controls and select the setting to “off” to disable parental controls. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. 67. net, pubg. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and. IPCONFIG reports DNS servers as 194. Can't disable child safe. They provide the functionality via the Websafe function linked above. . Hopefully when that thread concludes it will also resolve your issue. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago virgin. 2 hours ago. If you're still having issues changing your settings, please let us know. TV. To bypass it, you just need to change the DNS server on the device you are using from the default Virgin Media one to, say, googles one which is 8. desktop. 2 years later this problem still persists. Move message to Spam folder (default) Flag a message as Spam but deliver to Inbox. . Networking and WiFiVirgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Have you retried? You could try changing the DNS server on your PC to Google (8. 0. Any website unsuitable for children is blocked by default. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . For customers joining. 159. We are able to update this setting for you manually too, we just need to confirm a few account details. Click: My Apps. Account - Cable. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. This will allow you to. Click here to view more details on content filters from Virgin Media’s Web Safe. Is any one from Virgin Media able to help? Tags (1) Tags: from VIrgin. Manage Your Account. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. SpeedWe would like to show you a description here but the site won’t allow us. If you changed the computer's network settings to use any Public DNS does that re-gain access. Login to the Virgin Media online account in a web browser. Get NordVPN - the #1 VPN for Virgin Media. . It’s easy to customise by clicking on the Categories, Websites or Set timer filters. Account - Cable. There is no longer a Windows Store TVGO app, however Windows devices can use the website, and install the web app that is offered when visiting the website. We give all our customers a complete, market leading security package called Virgin Media. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. Networking and WiFi. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. I have a similar issue. 220) in case it's a local DNS issue. Options. Are you happy for us to contact you via email for updates on your name change? (please type "Yes" or “No”)1. Then click on parental controls and then turn it on. Makes sure your dns settings on your computer are manually set - 8. 8K; 276;. ' The child safe settings are on and correctly configured. Some help would be greatly appreci. I will send a private message - watch out for the purple envelope inviting you in. 100. If you changed the computer's network settings to use any Public DNS does that re-gain access. com and we’ll look into them. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. e. My Virgin Media app. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Go to 192. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. It might contain viruses, be used for phishing, or be a fraudulent site out to scam you. Networking and WiFi. To turn parental controls on simply call 0345 6000 789 from your child’s mobile phone or visit Virgin Mobile ’s account page and log in using your Email address and Password. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. 168. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. But everyone I try, it says oops page is broken. 1 — the Internet’s. Home Phone. Get NordVPN - the #1 VPN for Virgin Media. This problem has been running for over 2 months now. I tried to check the AS name as advised on the forum , here is what I found. Virgin Media takes online safety seriously. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. How to turn on Child Safe. com 194. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. - 5280770 Browse Virgin Media Virgin Media CommunityChild Safe not working in Security matters Wednesday; Installed Web Safe on Mac. Stay safe online. Joining in. 0 Kudos Reply. 0. Hi , Thank you for coming back to us about this ongoing issue. have tried this page, but that also is stuck. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. See full list on my. Working hard to help connect the nation, shop our offers and order online. 168.